French Customer Service Representative

Cairo, Egypt | Full-Time

About Sutherland

At Sutherland, we combine artificial intelligence, cloud engineering, and advanced automation to deliver digital transformation for iconic global brands. With over 360 proprietary innovations and a commitment to operational excellence, we engineer measurable outcomes that elevate customer experiences worldwide.

Description Du Poste

We are seeking a customer-focused French Customer Service Representative to join our Cairo team. In this role, you will act as the frontline voice of global brands, delivering high-quality phone support and seamless issue resolution.

Key Responsibilities

Handle inbound customer inquiries via phone, providing prompt and empathetic support.

Diagnose, troubleshoot, and resolve issues effectively while upholding service quality standards.

Ensure every customer interaction reflects professionalism, active listening, and brand value.

Collaborate with internal support teams to continuously improve service delivery.

Qualifications

Language Proficiency: Fluent French (C1/B2) paired with strong conversational English. Background: Open to fresh graduates, experienced candidates, and college dropouts. Skills: Excellent communication, active listening, and structured problem-solving abilities. Mindset: Adaptable team player with a positive, growth-oriented attitude. Availability: Flexibility to work rotational overnight/night shifts.

Informations supplémentaires

Competitive salary package plus performance KPIs (guaranteed during the first 3 months). 33.7k net including 15% kpis/ morning shifts Fully paid onboarding and continuous product training. Comprehensive social and private medical insurance. Door-to-door / central-point company transportation. Night shift allowance. Clear paths for internal career advancement.

How To Apply

Send your updated CV or a voice note in French to 01032333143 or 01034442874.

???? SUTHERLAND IS HIRING NOW! | ON RECRUTE ! ????????

???? NEW LAUNCHING ACCOUNT | WAVE ZERO

Nouveau compte | Première vague

???? 100% Virtual Hiring Process

???????? French Customer Service Representatives

???? New Cairo | On-Site | Full-Time

✨ Vous avez un niveau B2 ou plus en français ?

Join the FIRST WAVE and be part of a brand-new account from day one! ????

???? 33.7K NET for the first 3 months, including 15% KPIs

☀️ Shifts starting from 8:00 AM — latest shift ends at 10:00 PM

⏰ No overnight shifts

???? Promotion eligibility after only 6 months

???? Wave Zero = fast-track growth opportunities

???? WHY JOIN SUTHERLAND ? | NOS AVANTAGES

???? Highest Net Salary in the Market (New Salary Increase!)

???? Full Transportation Coverage

???? Females: Door-to-door transportation — return trips 24/7 ???? Males: Drop-off within 1 km — 8 PM to 6 AM

???? Graduates & Dropouts welcome

???? Free Wellness Coach & Therapy Sessions

????️ Gym Access & Discounts

???? International & Multilingual Environment

⚠️ LIMITED SLOTS AVAILABLE!

???????? Votre français mérite une vraie évolution de carrière !

???? Rejoignez la première vague — postulez maintenant !

???? APPLY NOW | POSTULEZ MAINTENANT via Whats App:

???? Whats App – Apply Now

01034442874 (Call me directly)

???? Whats App – Apply Now

01032333143 (Whatsapp)

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