Jobs / CRM specialist Jobs / Customer Service Representative

Customer Service Representative

On-site Full Time

Sutherland Global Service Limited -

Egypt , Cairo

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Job Details

Employment Full Time

Category Information Technology

Industry Consumer Services

Role Description The Customer Service Representative is a full-time, on-site role based in New Cairo, Egypt. In this position, the representative provides customer support in English through calls, addressing inquiries, resolving issues, and ensuring a positive customer experience. Daily responsibilities include accurately documenting interactions, following established procedures, and using internal systems to track and manage cases. The role also involves contributing to continuous improvement in customer service. It is expected to meet performance metrics, adhere to quality standards, and maintain professionalism in every interaction.
Offer Details-Net Salary: EGP 20.8K (Including 15% KPIs)-Overnight Allowance: EGP 1,1K (For shifts that start at 5 PM or after)-Incentives and bonus after probation period (3 months)-Training is fully paid-First 3 months KPIs are 100% granted-Transportation provided (Pickup and Drop-off)-Medical and social insurance provided
Qualifications English Level: B2 or Higher Graduates and Dropouts Only Egyptians Only Flexible with Rotational Shifts Previous Experience is a Plus