About the Role
We are looking for an experienced IT Operations Manager to lead and oversee the day-to-day IT operations and infrastructure environment across the Group. The role combines technical leadership and hands-on infrastructure management, ensuring the availability, reliability, security, performance, and continuity of critical IT systems and services. The ideal candidate will have strong experience across infrastructure and systems administration, excellent troubleshooting capabilities, and the ability to lead IT operations while remaining technically involved in day-to-day operations.
Key Responsibilities Manage and oversee day-to-day IT Operations and infrastructure services across the Group. Ensure the availability, reliability, performance, and continuity of critical IT infrastructure and services. Maintain hands-on involvement in troubleshooting complex infrastructure, systems, and operational issues. Manage and maintain servers, virtualization platforms, storage, backup systems, cloud infrastructure, and operating systems. Monitor infrastructure performance, availability, capacity, and utilization, and proactively address potential issues. Lead incident management, problem management, and root-cause analysis for major IT incidents. Establish and maintain effective backup, redundancy, disaster recovery, and business continuity arrangements. Ensure effective patching, system maintenance, configuration management, and infrastructure hardening in coordination with Cybersecurity. Review technical solutions, vendor proposals, and infrastructure designs and provide recommendations to IT management. Develop and maintain IT Operations SOPs, SLAs, technical documentation, infrastructure diagrams, and operational procedures. Work closely with the Service Desk to ensure effective escalation and resolution of complex technical issues. Support internal and external IT audits by providing technical documentation, evidence, and operational information. Identify opportunities to improve IT efficiency, service quality, automation, scalability, and cost effectiveness. Lead, coach, and develop the IT Operations team while maintaining strong technical involvement. Manage relationships with vendors, ISPs, managed service providers, and technology partners. Ensure effective communication and escalation during major incidents, outages, infrastructure changes, and critical IT issues. Stay up to date with emerging infrastructure, cloud, virtualization, automation, and IT Operations technologies.
Requirements Bachelor’s degree in computer science, Information Technology, Computer Engineering, or a related field.4+ years of relevant experience in IT Operations, Infrastructure, Systems Administration, or Technical Team Management. Strong hands-on experience in IT infrastructure and systems administration. Strong technical knowledge of:Servers and operating systems / Virtualization / Storage and backup / Cloud infrastructure / Enterprise infrastructure Good understanding of networking, cybersecurity, endpoint management, and IT service management. Strong experience in incident management, troubleshooting, root-cause analysis, and problem resolution. Experience managing vendors, ISPs, MSPs, and technology partners. Experience working within a medium- to large-scale organization. Strong analytical and problem-solving skills. Strong leadership and team-management capabilities, with the ability to remain technically hands-on. Excellent communication and stakeholder-management skills.
What We’re Looking For We are looking for someone who can balance technical depth with operational leadership — a manager who can lead the IT Operations function while also stepping in to diagnose and resolve complex technical issues when required. If you are a hands-on IT professional with strong infrastructure expertise and a passion for improving IT operations and service reliability, we’d love to hear from you.