Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, and customer experience services. Flairs Tech operates across North America, Europe, the Middle East, and Africa, collaborating closely with clients as an extension of their teams to improve processes and productivity. The company’s success is strongly rooted in its people-focused culture, emphasizing collaboration, growth, and high-quality service. Joining Flairs Tech means contributing to diverse international projects in a dynamic and supportive environment.
Role Description This full-time, on-site Bilingual Travel Advisor role is based in Qesm El Maadi. The Bilingual Travel Advisor (French & English) will assist customers with planning and booking travel arrangements, including flights, accommodations, and related services, while ensuring a smooth end-to-end experience. Daily tasks include responding to customer inquiries in both French and English, providing accurate travel information, resolving issues, and recommending suitable options based on customer needs and policies. The role involves updating booking systems, managing changes and cancellations, coordinating with travel partners or agencies, and maintaining detailed records. The Bilingual Travel Advisor is expected to deliver professional, timely, and courteous service that supports customer satisfaction and strengthens long-term relationships.
Qualifications
Strong customer-facing skills, including Customer Service and Customer Satisfaction focus. Excellent Communication skills in both French and English, with clear, professional verbal and written abilities. Experience with Travel Arrangements, such as booking, modifying, and canceling itineraries. Background in a Travel Agency or similar travel services environment. Ability to work on-site in Qesm El Maadi and manage high-volume inquiries efficiently. Attention to detail, problem-solving skills, and the ability to follow defined procedures and policies. Comfort with using booking platforms, CRM tools, and standard office software. Previous experience in customer support, hospitality, or tourism is an advantage.