The Facility Management Director is a senior leadership role responsible for the strategic direction, governance, and performance of all hard services across the company’s real estate portfolio. This includes Mechanical, Electrical, Plumbing (MEP), civil works, utilities, energy systems, and building fabric. The role ensures that all assets operate safely, efficiently, sustainably, and in full compliance with regulatory and operational standards. Reporting to the Operations Senior Director, the Director drives operational excellence, lifecycle asset optimization, cost efficiency, and continuous improvement across the FM hard services function.
Job Responsibilities:
Define and lead the hard services strategy across the FM arm, ensuring alignment with operational objectives, asset lifecycle plans, and long-term value creation. Oversee the performance, reliability, and compliance of all MEP systems, civil assets, utilities, and infrastructure across the real estate portfolio. Establish and enforce hard services governance frameworks, technical standards, policies, and procedures to ensure consistency, safety, and quality. Own the hard services operating model, including preventive, predictive, and corrective maintenance strategies to optimize system uptime and asset longevity. Lead Opex and Capex planning for hard services, ensuring effective budgeting, forecasting, cost control, and investment prioritization. Drive energy efficiency, sustainability, and ESG-related initiatives in coordination with relevant stakeholders, including utilities optimization and automation. Oversee vendor, contractor, and service provider performance, ensuring compliance with SLAs, contractual obligations, and risk management requirements. Partner with development, projects, and handover teams to ensure smooth transition of assets from construction to operations and readiness for occupancy. Act as the executive escalation point for critical technical incidents, system failures, and operational risks, ensuring timely and effective resolution. Develop and lead senior technical leadership teams, ensuring capability building, succession planning, and high-performance culture within hard services. Monitor regulatory changes, industry best practices, and emerging technologies to continuously enhance FM hard services delivery. In addition to any other tasks assigned by the direct manager
Job Requirements:
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Civil Engineering, or a related engineering discipline. Minimum 5 years in a leadership role of progressive experience in facilities management, hard services, or building services within large-scale real estate portfolios. Proven experience managing multi-site assets, large teams, and multiple service providers in mixed-use, commercial, or residential environments. Expert-level technical knowledge of MEP systems, civil assets, utilities, building automation, and relevant regulatory standards. Strong strategic, financial, and operational leadership capabilities with full accountability for hard services performance. Excellent stakeholder management, communication, and decision-making skills. Proven ability to lead transformation, optimize asset performance, and drive continuous improvement at scale.