• Handle customer inquiries for international travel and understand their travel needs, preferences and budget.

• Recommend and sell suitable flights, hotels, holiday packages, tours, transfers and tailor-made travel arrangements.

• Prepare professional and competitive quotations and travel itineraries.

• Follow up with leads through phone, WhatsApp, email and other communication channels.

• Convert inquiries into confirmed bookings and consistently work toward sales targets.

• Upsell and cross-sell additional travel services where appropriate.

• Build and maintain strong relationships with customers to generate repeat business and referrals.

• Coordinate with airlines, hotels, suppliers and internal departments to ensure smooth booking and service delivery.

• Maintain accurate customer and sales information in the company’s CRM.

• Stay updated on destinations, travel products, airline fares, hotel offers and visa requirements.

• Provide excellent customer service throughout the entire sales and booking process.

Desired Candidate Profile

• Previous experience in outgoing travel sales, within a travel agency or tour operator.

• Strong sales, communication, negotiation and customer service skills.

• Excellent Arabic and English communication skills, both spoken and written.

• Good knowledge of international destinations, flights, hotels and holiday packages.

• Experience in selling FIT and tailor-made travel is highly preferred.

• Strong ability to understand customer requirements and recommend the right travel solutions.

• Proven ability to follow up with leads and convert inquiries into bookings.

• Target-driven, motivated and commercially minded.

• Good computer skills and experience using CRM systems.

• Experience with GDS systems is an advantage.

• Ability to work independently, manage multiple customers and perform effectively in a fast-paced environment.

• A genuine passion for travel and a professional, customer-focused approach.