Company Description شبكة دعم الصيدلي المصري (EPSN) is a leading institution for professional training and development for pharmacists and healthcare professionals across Egypt and the Arab world. Since 2012, EPSN has delivered specialized, high-level programs that empower pharmacists to excel in the job market and keep pace with advancements in the healthcare sector. Training content is organized into four main tracks, including preparation for American Board of Pharmacy Specialties (BPS) exams, pharmaceutical compounding and clinical nutrition, pharmaceutical sales and marketing, and professional skills development for institutional clients. EPSN focuses on creating strong career pathways by combining practical, market-driven skills with internationally aligned standards. The organization offers a dynamic environment for team members who are passionate about education, healthcare, and professional growth. Role Description The Medical Telesales role is a full-time, on-site position based in Qesm 1st Nasser City. The team member will conduct outbound and inbound calls to pharmacists and healthcare professionals, introducing EPSN’s training programs, explaining course benefits, and guiding prospects through enrollment. Daily tasks include building and maintaining a pipeline of leads, following up on inquiries, and meeting or exceeding sales targets and key performance indicators. The role involves providing accurate information about training tracks, addressing objections, and offering high-quality customer support throughout the sales and post-enrollment process. The Medical Telesales professional will collaborate with training and marketing teams to align messaging, participate in ongoing product and skills training, and maintain detailed records in CRM . Qualifications Strong communication and interpersonal skills, including clear phone etiquette and the ability to explain complex training programs in an accessible way. Proven sales abilities, with experience in telesales or medical/pharmaceutical sales and a track record of meeting or exceeding targets. Customer service and customer support skills, with a focus on building trust, handling inquiries, and resolving issues professionally. Training and education-oriented skills, such as the ability to understand EPSN’s training content and guide prospective learners toward suitable programs. Knowledge of or strong interest in the medical and pharmaceutical field; prior experience with pharmacists or healthcare professionals is an advantage. Comfort using CRM tools, call systems, and basic office software for data entry, reporting, and follow-up management. Ability to work on-site in Qesm 1st Nasser City, manage time effectively, and collaborate within a performance-driven team environment. Relevant bachelor’s degree in a related field is preferred but not mandatory.