Job Description:Responsible for ensuring prompt, professional, and sales-oriented interaction and moderation of online content for our clients on our social media channels, within the brands tone of voice.
Responsibilities:• Maintain the Moderation Guidelines and ensure they are up to date.• Reviewing and moderating all user-generated content within comments, images, links, videos,audio, private messages, and user profiles, liaising with the rest of the team when required to maintain a good relationship with our audience, for different brands.• Managing content posting schedules.• Respond to comments and customer queries in a timely and structured manner.• Aligning with the rest of the team/ direct Manager on campaigns and selling or marketingstandards and methodologies to support our business goals.• Handle complaints, work on solving them and lower escalation record.• Responding to and following up with queries from any communication channel to provideprompt and professional information on our services /products while deploying soft sales skillsproactively and ensuring all queries are fulfilled on time.• Monitor social media platforms and online sources to track discussions, trends, and relevantmentions to our clients and industry.• Building a knowledge base for clients’ FAQ’s.• Report complaints, inquiries, suggestions, leads & sales requests on CRM system.
Qualifications and Work Experience• Bachelor’s degree in any relevant field.• Experience in social media moderation for 2 years at least.• Excellent command of both written and spoken English and Arabic.• Excellent computer and social media skills.• Excellent writing skills