Behind every long-term client relationship is someone making sure nothing falls through the cracks. That's the role we're hiring for.
Client Relations Officer
New Cairo/Full-Time
About the Role: As Client Relations Officer, you'll be the primary point of contact for clients from their first inquiry through the life of their matter. You'll work closely with attorneys and support staff to ensure every client interaction reflects the firm's standards of professionalism, responsiveness, and care.
Key Responsibilities:- Serve as the main point of contact for client inquiries and requests- Build and maintain strong, long-term relationships with clients- Address and resolve client concerns in a professional and timely manner- Coordinate with internal departments to meet client needs- Maintain detailed records of client interactions and follow-ups- Monitor client satisfaction and proactively identify improvement opportunities- Prepare reports on client feedback and account status- Maintain a strong knowledge of the firm's practice areas and services- Maintain detailed records of client interactions and follow-ups.
What We're Looking For:- Bachelor's degree- From 1 to 3 years of experience in client services, customer relations, or a similar client-facing role - Advanced level of English proficiency, along with fluency in Arabic (written and spoken).- Female candidates are preferred for this role.- Excellent verbal and written communication skills- Strong organizational skills and attention to detail- Ability to handle sensitive and confidential information with discretion- A warm, patient, and professional manner.
What We Offer: - Competitive salary based on experience - Professional development opportunities - A collaborative, supportive team environment

Please apply via this post or send your CV to: [Click to show email], with the job title in the email subject line.