On-site Full Time
Endless Creations Company -
Egypt , Cairo
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Endless Creations Company
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Job Details

Experience Entry Level
Salary Confidential
Employment Full Time
Education Bachelor's Degree
Category Customer Service
Industry Automotive

  • Respond to customer queries in a timely and accurate way in person (at sales outlet or service center) or via phone, email or chat (for B2B and B2C customers)

  • Identify customer needs and help customers with their orders entry and confirmation

  • Update our internal ERP with information and useful discussions with customers

  • Monitor customer complaints on social media and reach out to provide assistance (B2C role)

  • Communicate with team members to complete job responsibility in timely manner

  • Inform customers about new products and offerings

  • Follow up with customers to ensure their activity with company

  • Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

  • Good communication skills on the phone and emails

  • Good Arabic writing skills

  • Basic computer skills

  • Multi-tasking abilities

  • Patience when handling tough cases

  • Experience as a Customer Support Specialist or similar CS role is a plus

  • Familiarity with Automotive industry is a plus

  • Understanding of how CRM systems works is a plus

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Egypt, Cairo
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