Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose

To ensure that the SME/SOHO acquisition channel is meeting customer excellence standards while creating a visible step change versus our competition to gain market share.

Key accountabilities

• Manage a team of up to 15 outsourced agents to work on achieving net adds, voice points, solution, and accounts targets.
• Manage and distribute sales according to territory to maximize opportunities and capture market share, increasing sales year over year.
• Manage stakeholder relationships (marketing, activation, and any assigned tasks or projects) and spot and encourage innovative ideas within teams.
• Minimize and resolve complaints while training for 93% quality sales M3, 85% M6, and a maximum of 7% no network issues.
• Train and develop teams to represent and drive Vodafone Digital number one strategy.
• Achieve number one Net Promoter Score (NPS) with our number one acquisitions experience on an individual account basis.

Key performance indicators

• Sales growth and market share figures year over year.
• TNPS figures month over month.
• Solution penetration year over year.

Core competencies, knowledge, and experience

• Excellent sales skills and problem-solving abilities.
• Reporting, time management, and presentation skills.
• Excellent leadership, negotiation, and communication skills.
• Full awareness of retail structure and related functions.
• Results-oriented, self-disciplined, and organized.
• Fluent spoken and written English language.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone, we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology, we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe, valued, and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.

Together we can.