Service Center Network Planner (SVC Network Planner) to join the customer service team and contribute to planning and monitoring the performance of the service center network through data analysis, performance indicators monitoring, and operational resource management to ensure the highest levels of efficiency and improved customer experience. - Key responsibilities: - Prepare work plans and schedules for service center operations. - Track and analyze key performance indicators (KPIs) on a weekly and monthly basis. - Identify weaknesses and develop corrective action plans. - Prepare and analyze operational reports and performance dashboards. - Manage and plan resources for direct service centers to ensure optimal use. - Prepare presentations and administrative reports using Excel, PowerPoint, and Power BI. - Coordinate with various departments to ensure operational objectives are met. - Contribute to development initiatives and continuous improvement to raise service network efficiency. - Required skills - Advanced proficiency in Microsoft Excel. - Proficiency in creating presentations with Microsoft PowerPoint. - Familiarity with Power BI preferred. - Strong data analysis and reporting skills. - Ability to plan and manage resources. - Effective communication skills and ability to work in a team. - Quick learning and continuous self-improvement mindset. - Problem analysis and proposing appropriate solutions. We wish all applicants good luck.

Additional details

• Vacancies: 1
• Shift system: mornings only
• Benefits: health insurance, social insurance, transportation allowance, meals, overtime