• Provide comprehensive Hardware & Software technical support to company employees, with a primary focus on engineers and designers in the Design Department.

•  Install, activate, update, and troubleshoot engineering and graphic design applications to ensure maximum stability (Software Support).

•  Inspect, maintain, assemble, and configure computer systems and peripherals, while resolving physical component failures (Hardware Support).

•  Manage, log, and resolve daily IT support tickets systematically.

•  Technical Qualifications & Skills:

•  Strong, proven experience in troubleshooting both Hardware & Software issues.

•  In-depth technical knowledge and hands-on experience in supporting and resolving application errors for:

•  Engineering Software: AutoCAD, Revit, and FluidFlow.

•  Graphic Design Software: Adobe Photoshop and Adobe Illustrator.

• Professional familiarity with high-end workstations, advanced GPU configurations, and rendering-related technical issues

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.

• 1–2 years of experience in IT Help Desk, Technical Support, or Desktop Support.

 Strong troubleshooting and analytical skills.

•  Excellent customer service and communication skills.

•  Ability to prioritize tasks and work under pressure.

•  Strong organizational and time-management skills.

•  Ability to work independently and within a team.

•  Good documentation skills.

•  Good command of English. 

• Advanced Microsoft Office skills.