Overview

As a key account manager, you will be at the forefront of our business development and customer success initiatives. You'll be instrumental in managing and nurturing our most valuable client accounts, ensuring their satisfaction, and identifying new opportunities for growth. If you thrive in a fast-paced environment and possess a knack for strategic thinking, this role is for you!

Responsibilities

• Cultivate and strengthen long-term relationships with key accounts, acting as their primary point of contact.

• Drive business growth by identifying and pursuing new sales opportunities within existing accounts.

• Collaborate closely with internal teams to ensure seamless delivery of products and services, particularly in supply chain and logistics.

• Provide exceptional customer service and support, addressing enquiries and resolving issues efficiently and effectively.

• Develop and execute strategic account plans to achieve sales targets and maximise customer satisfaction.

• Monitor market trends and competitor activities to identify potential threats and opportunities.

• Prepare and present regular reports on account status, sales forecasts, and business development activities.

Skills & Technologies

This role demands a blend of strong sales acumen, strategic thinking, and unparalleled customer focus. You'll leverage your expertise in sales skills, supply chain management, and logistics optimisation to deliver outstanding results. Proficiency in customer service excellence, customer relationship management (CRM), and business development are paramount to your success. Your ability to negotiate and develop strategic plans will be key.

Growth Opportunities

We are committed to the professional development of our team members. As a Key Account Manager, you'll have ample opportunities to expand your expertise, take on greater responsibilities, and advance your career within our growing organisation. We encourage continuous learning and provide resources to help you reach your full potential.

Team & Culture

Join a collaborative and supportive team that values innovation, dedication, and client success. We foster an environment where your contributions are recognized and celebrated. Our culture is built on mutual respect, open communication, and a shared commitment to excellence.

Impact

Your work will directly contribute to the growth and success of our key client relationships and overall business expansion. You will play a vital role in shaping our brand reputation and drivingrecognisedloyalty in the Sharqia region and beyond.

Requirements

• Experience: A minimum of 3-5 years of proven experience in Key Account Management, Sales, Business Development, or a related customer-facing role.
• Career Level: This is an exciting opportunity for an Experienced professional ready to take on significant responsibilities.
• Essential Skills: Demonstrated expertise in Sales Skills, Supply Chain Management, Logistics Optimization, and Business Development.
• Customer Focus: Exceptional abilities in Customer Service Excellence, Customer Care, Customer Support, and Customer Relationship Management (CRM).
• Strategic Thinker: Proven track record in Account Management, Negotiation, and Strategic Planning.
• Analytical Prowess: Strong capabilities in Market Analysis and problem-solving.
• Communication: Outstanding communication skills, both verbal and written, with the ability to build rapport and influence stakeholders.