Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job description

• Responsible for specific stations in the bars, delivering food and beverage services to customers, possessing the related knowledge, and always present at their station.
• Take and serve guest orders promptly and according to the service manual, including offering information about daily specials, soups, and drinks to guests. Explain to guests, as requested, the menu items, their garnish, contents, and preparation methods.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes.
• Address guests' service needs in a professional, positive, and timely manner.
• Inform customers about order alternatives and encourage the sale of targeted services.
• Deliver maximum service in each unit, keeping in line with service rules.
• Maintain any personal belongings of customers left at the workstation and hand such belongings over to supervisors.
• Comply with the departmental instructions and procedures published by the Food & Beverage Department.
• Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.
• Comply with operational rules.
• Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.
• Attend orientation training.
• Undergo two performance assessments each year.
• Strive to achieve 100% customer satisfaction.
• Be aware that all activities and purchased equipment and belongings may affect the environment. Participate in activities organized to protect biodiversity and share individual responsibilities to increase environmental knowledge and undertake necessary training. Aim to minimize consumption of all used materials and equipment (paper, printed materials, etc.).
• Implement necessary warnings and departmental training to save energy within the facility. Continue to apply decisions made for energy saving. Consider environmental effects and energy efficiency when purchasing equipment.
• Fulfill responsibilities to eliminate and collect waste properly, reducing environmental pollution and harmful effects.
• Carry out all responsibilities related to quality management and food safety management systems implemented at the facilities.
• Perform all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: At least a high school or vocational diploma.
• Experience: At least 2 years of experience in the industry.
• Foreign language: English is required.
• Courses and training: Vocational trainings and seminars.
• Computer literacy: Not required.
• Skills: Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation, etc.).

Additional information

Your team and working environment:
In one or two sentences, introduce the team, property, or office environment in a way that reflects the culture.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.