Key Responsibilities:Managing customer inquiries via social media platforms, Whats App, and the Front/Number program. Responding promptly to customers and resolving issues efficiently and professionally. Monitoring orders and coordinating with the operations team to ensure timely execution. Continuously registering and updating customer data in the company systems. Handling complaints and feedback, and forwarding them to the relevant departments when necessary. Preparing periodic reports on customer service performance and daily challenges. Contributing to the development and improvement of the customer experience.
Requirements:1-2 years of experience in customer support, technical support, or related fields. Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently. Excellent written and verbal communication skills with a strong ability to explain technical concepts in simple terms. A passion for customer satisfaction and delivering an exceptional experience to users. Patience and empathy are essential when dealing with challenging situations. Ability to prioritize and manage multiple tasks in a fast-paced environment. Work Conditions:1 in shifts (morning, evening, night). Flexible working hours; shifts may vary (some days morning, 1s evening or night). The role requires working throughout the week, including weekends and holidays. Nature of work: Remoteworking per hour rate