Responsibilities:

• Engage with relevant stakeholders to understand business requirements and operational workflows.
• Translate business requirements into documentation, such as processes, descriptions, flowcharts, and forms, to support automation efforts.
• Gather data from various sources for analysis purposes, as directed.
• Conduct interviews and meetings with process owners to define and map existing processes, ensuring standardization and agreement on inputs and outputs.
• Maintain proper filing of documentation, adhering to consistency, templates, quality management requirements, and established standards.
• Identify areas for process improvement and develop future-state activities in coordination with process owners, aligning with applicable quality management system (QMS) standards and internal organizational policies.
• Provide information and support to individuals, teams, and departments on various QMS topics to promote awareness of quality principles and facilitate implementation.
• Monitor QMS filing and archiving procedures to ensure proper document and record control at all times.

Qualifications:

• Bachelor's degree in business administration, Computer Science, or a relevant field.
• Minimum of 1 year of experience in quality and process management.
• Customer-centric mindset.
• Excellent communication and presentation skills.
• Proficiency in MS Office and Visio.