- Diagnose and resolve technical issues related to hardware, software, and network equipment.
- Provide remote assistance and on-site support as needed.
- Document and track all support requests and resolutions.
- Troubleshoot and resolve common IT issues such as software installations, and network connectivity problems.
- Escalate complex issues to higher-level support teams when necessary.
- Contribute to knowledge base articles and documentation to improve efficiency and problem-solving.
- Cabling Installation and termination works .
- Install and configure CCTV system.
Bachelor's degree in Computer Science, Information Technology, or related field.1+ years of experience in technical support or help desk role.Certified N+ is preferred. Certified MCSA is preferred. Certified CCNA is preferred. Strong understanding of computer hardware and software.Proficiency in troubleshooting and problem-solving.Excellent communication skills, both verbal and written.Ability to work independently and as part of a team.Experience with ticketing systems and remote support tools.