● Making outbound calls to potential clients and presenting company services.
● Answering inbound calls from prospective clients.
● Conducting follow-up calls to existing clients.
● Recording customer details and sales information accurately in the database.
● Providing excellent customer service and building rapport with clients.
● Handling customer inquiries and complaints.
● Preparing and sending quotations and proposals to clients.
Skills
● Proven experience as telesales representative or other sales/customer service role.
● Strong understanding of sales techniques and principles.
● Ability to learn about products and services and describe/explain them to prospects
● Very good knowledge of English
● Good computer skills are a plus.
● Outstanding negotiation skills with the ability to resolve issues and address complaints
● Excellent problem-solving skills.
● Attention to detail and exceptional written, verbal, and telephonic communication skills.