Reports to: E-commerce Manager

Overall Purpose: Lead the e-commerce team to achieve sales and marketing goals through online channels, enhance customer experience, and improve operational efficiency of the e-commerce platform.

Key Responsibilities:

• Team Management:
• Lead and guide the e-commerce team to achieve set objectives.
• Provide direction and support to team members to enhance their performance.
• Organize and distribute tasks and responsibilities among team members.
• Strategy Development:
• Develop and implement e-commerce strategies to drive sales growth.
• Enhance user experience on the website and ensure maximum customer satisfaction.
• Operations Management:
• Oversee online sales operations and ensure efficient execution.
• Monitor performance and analyze data to make informed decisions.
• Digital Marketing Enhancement:
• Collaborate with the digital marketing team to improve advertising campaigns and increase engagement.
• Stay updated on current trends in e-commerce and apply them to boost performance.
• Communication and Coordination:
• Communicate with other departments to ensure smooth implementation of e-commerce strategies.
• Prepare periodic reports and present them to senior management.

1. Educational Qualifications:Bachelor’s degree in Business Administration, Marketing, E-commerce, or a related field.2. Experience:Proven experience in e-commerce management or a related role.Strong background in leading teams and driving e-commerce sales growth.Hands-on experience with e-commerce platforms, online sales operations, and digital marketing.3. Technical Skills:Proficiency in e-commerce systems (e.g., Shopify, Magento, WooCommerce) and digital analytics tools (e.g., Google Analytics, SEMrush).Familiarity with online advertising platforms (Google Ads, Facebook Ads) and SEO best practices.Knowledge of website UX/UI best practices to optimize customer experience and conversions.4. Leadership & Management:Proven ability to lead and motivate a team to achieve set objectives.Strong organizational and task management skills for distributing responsibilities effectively.Excellent communication skills for collaborating with cross-functional teams and departments.5. Analytical Abilities:Strong analytical skills to interpret data and performance metrics to make informed decisions.Ability to develop and implement strategies based on insights from sales and marketing data.6. Personal Attributes:Strategic thinker with excellent problem-solving abilities.Ability to perform under pressure and adapt to changing market dynamics.High attention to detail and accuracy in task execution.7. Soft Skills:Strong verbal and written communication for reporting to senior management and coordinating with internal teams.Collaboration skills for working with the digital marketing team to improve online presence and campaigns.