Participate in strategy management by providing actionable data and operational insights.

•    Facilitate the objectives cycle through technical support to HR and individuals.

•    Assure meeting all the legal requirements are met by inserting them in the operational model.

•    Develop and maintain operational model components (i.e. policies, procedures, forms, SLAs, …, etc.).

•    Manage auditing function from planning till audit finding closing.

•    Facilitate and assure success of external audits (if any).

•    Receive, analyze and follow-up solving customer complaints and take action to assure prevention of re-occurrence by proposing and applying operational model improvements.

•    Conduct frequent customer satisfaction assessment and report findings to management.

•    Provide periodical reports on operational model performance and implementation.

•    Propose and plan the adaptation of suitable quality concepts to enhance performance (i.e. lean).

•    Supervise document management activities (design, preparation, control and archiving).

•    Provide necessary training to employees in terms of the operational model components and tools.

•    Conduct any other tasks deemed necessary to assure role success.