Full Job Description

Key Responsibilities

• Serve as the main point of contact for assigned clients, managing all visa-related communication and inquiries.
• Develop a deep understanding of each client’s visa contract, scope of services, business needs, objectives, and challenges.
• Proactively identify opportunities to exceed client expectations and recommend visa solutions that drive value.
• Ensure adherence to agreed service levels for visa processing timelines and requirements.
• Build strong relationships with key client stakeholders at all levels regarding visa matters.
• Collaborate effectively with internal teams (sales, accounts, formations, operations) to ensure seamless visa service delivery.
• Prepare and distribute visa status reports as agreed and scheduled with the client.
• Develop and maintain accurate visa records and account information.
• Deliver exceptional customer service via phone, email, and other designated channels for visa inquiries.
• Actively listen to client inquiries and complaints to understand their visa processing needs.
• Effectively troubleshoot and resolve visa issues, ensuring compliance with regulations.
• Escalate complex visa cases immediately to the manager for resolution.
• Maintain a deep understanding of visa products, processes, and systems to provide accurate information.
• Maintain a positive and professional work environment, fostering teamwork and collaboration within the visa service team.
• Ensure adherence to company policies and procedures in all visa processing activities.

Job Requirements

• Experience in UAE & KSA employment visas is a must.
• English fluency (spoken and written) to handle client communication and documentation.
• Knowledge of visa regulations and compliance requirements in both UAE and KSA.
• Client service skills: Strong ability to manage inquiries, resolve issues, and maintain professional relationships.
• Attention to detail: Accuracy in preparing, reviewing, and maintaining visa records.
• Team collaboration: Ability to work effectively with internal departments (sales, accounts, operations).
• Problem-solving: Capability to troubleshoot and escalate complex visa cases promptly.
• Adaptability: Flexibility to manage multiple clients and shifting requirements across regions.