Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. The company has evolved to meet the demands of the AI era, combining intelligent technology with a human-centered approach. TP focuses on delivering modern, empathetic customer experiences across diverse industries and channels. Team members benefit from working in an environment that values innovation, adaptability, and professional growth. TP continues to invest in future-proof solutions, creating long-term opportunities for employees and clients.
Role Description This is a full-time, on-site English Call Centre role based in New Cairo for graduates at the B2/C1 English level, with a compensation of 19k. The role involves handling inbound and outbound customer calls in English, answering inquiries, resolving issues, and providing clear and accurate information. Team members will follow established procedures, document interactions in the system, and escalate complex cases when needed. The position requires maintaining a professional, empathetic tone, meeting performance targets, and adhering to quality and compliance standards. The role may also involve participating in regular training sessions, feedback reviews, and team meetings to continuously improve communication and service delivery.
Qualifications

• Strong English communication skills, including clear speaking, active listening, and effective written communication.
• Customer service experience or demonstrated ability to manage customer interactions with patience, empathy, and professionalism.
• Background or interest in English teaching, training, or coaching is an advantage for supporting quality conversations.
• Translation skills or the ability to interpret information accurately between English and other languages is beneficial.
• Bachelor’s degree or equivalent education (graduates preferred), with strong problem-solving and multitasking abilities.
• Willingness to work on-site in New Cairo on a full-time schedule, including shifts, weekends, or holidays as required.
• Comfort using call center systems, CRM tools, and basic computer applications.
• Commitment to confidentiality, adherence to company policies, and continuous learning in a fast-paced environment.