Company Description SoftTrend is a fast-growing company specializing in software licensing and IT services. The organization focuses on helping partners and clients maximize profits by leveraging state-of-the-art technology solutions that reduce costs and improve efficiency. With strong experience in the information technology field, SoftTrend is committed to understanding and meeting customer needs and requirements effectively. The company aims to become a market leader in IT by delivering reliable, efficient, and value-driven technology services. This environment offers entry-level talent opportunities to grow in a dynamic and innovation-oriented setting.
Role Description This is a full-time, on-site Telemarketing Agent role based in Qesm El Maadi. The Telemarketing Agent will make outbound and receive inbound calls to introduce SoftTrend’s services, qualify potential leads, and schedule follow-ups or appointments as needed. Daily responsibilities include engaging professionally with prospects and customers, clearly explaining product and service benefits, answering basic inquiries, and recording accurate information in the CRM or call logs. The role also involves meeting individual and team call targets, following prepared scripts while adapting to customer responses, and collaborating with sales and customer service teams to support overall business goals. Fresh graduates will receive guidance and training to build core telemarketing, communication, and customer handling skills.
Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and provide a positive caller experience.
• Candidates should possess professional Phone Etiquette and clear Communication skills for effective interactions over the phone.
• Candidates should possess basic Sales skills, including the ability to identify needs, present solutions, and support lead generation.
• Strong interpersonal skills, active listening, and a courteous, patient attitude when dealing with diverse callers.
• Ability to learn quickly, follow structured procedures, and work towards call and performance targets.
• Comfort with using computers, CRM or call-tracking tools, and basic office applications.
• Fresh graduates are encouraged to apply; prior telemarketing or call center experience is an advantage but not required.
• High school diploma or bachelor’s degree in any field is preferred, with good spoken and written English and Arabic.