Company Description COB Solution is dedicated to empowering medical providers with efficient operations, optimized workflows, and innovative solutions that enhance patient care and support sustainable growth. The company focuses on streamlining clinical and administrative processes so healthcare teams can devote more attention to patients. By combining technology and specialized services, COB Solution helps clients improve performance, reduce operational friction, and adapt to evolving industry demands. Team members contribute directly to meaningful improvements in healthcare delivery and provider success.
Role Description The Senior English CS (B2–C1) role at COB Solution is a full-time, on-site position based in Cairo, Egypt. In this role, you will provide advanced English customer service support to medical providers and internal teams, handling inquiries, resolving issues, and ensuring clear, professional communication in English. You will assist with training and coaching colleagues on effective English communication, contribute to documentation and translation of materials, and help maintain consistent language standards across customer-facing channels. Daily activities include responding to calls and messages, updating records, coordinating with cross-functional teams, and supporting continuous improvement of workflows and service quality.
Qualifications

• Strong English Teaching and Training skills for guiding team members and improving language proficiency.
• Excellent Customer Service and Communication skills for managing inquiries, building rapport, and delivering clear, professional support.
• Proficiency in Translation and written English for adapting documents, emails, and educational materials accurately between languages.
• Advanced English level (B2–C1), with strong grammar, vocabulary, and business communication capabilities.
• Prior experience in customer support, education, or healthcare-related services is preferred.
• Ability to work on-site in Cairo, Egypt, manage multiple tasks, and collaborate with diverse teams.
• Strong organizational skills, attention to detail, and comfort with using CRM or support software tools.