Company Description SoftTrend is a fast-growing company specializing in software licensing and IT services. The organization focuses on helping partners and clients increase profits by leveraging state-of-the-art technology solutions that reduce costs and improve efficiency. With strong experience in the information technology field, SoftTrend tailors services to meet diverse customer needs and requirements. The company promotes a performance-driven culture and values innovation, reliability, and customer satisfaction.
Role Description This is a full-time, on-site Telemarketing role for fresh graduates based in Qesm El Maadi. The role involves making outbound calls to prospective and existing customers to introduce SoftTrend’s software licensing and IT services, generate leads, and support sales activities. Daily tasks include explaining product features and benefits, answering basic customer inquiries, documenting call outcomes, and updating customer data in internal systems. The Telemarketing team member will work closely with sales and marketing colleagues to support campaigns, follow call scripts and guidelines, and meet assigned performance targets. Training and guidance will be provided to help new graduates build confidence in customer communication and product knowledge.
Qualifications

• Strong verbal communication and active listening skills, with the ability to explain technical concepts in a clear, simple manner.
• Customer service orientation, including patience, professionalism, and the ability to handle objections and basic inquiries over the phone.
• Basic understanding of information technology or software products, with an interest in learning more about software licensing and IT services.
• Comfort with using computers, call systems, and CRM or data entry tools to record and track customer interactions.
• Ability to work on-site in Qesm El Maadi, follow structured processes, and achieve daily and weekly call or lead-generation targets.
• Fresh graduate or early-career candidate from any discipline; degrees in Business, Marketing, IT, or related fields are an advantage.
• Good command of English and Arabic, both spoken and written, is preferred.
• Positive attitude, willingness to learn, and ability to work within a team-oriented environment.