Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved to become sharper, more modern, and highly focused on intelligent, tech‑enabled customer solutions. TP combines advanced digital tools with human empathy to deliver superior service experiences across diverse sectors. The organization is future‑oriented, continually adapting to new technologies and market needs. Candidates joining TP become part of a forward‑thinking team that values innovation, resilience, and customer satisfaction.
Role Description This is a full-time, on-site role located in New Cairo for English Speakers at B2 level, with a net salary of 20K. The role involves handling customer interactions in English through phone, chat, or email, addressing inquiries, resolving issues, and providing accurate information in a professional manner. Daily tasks include following established procedures, documenting interactions, updating systems, and coordinating with other team members or departments to ensure timely solutions. The role also requires maintaining service quality standards, adhering to performance targets, and contributing to a positive, inclusive work environment. Training and ongoing support will be provided to help team members succeed and grow within the company.
Qualifications

• Strong English communication skills at B2 level, including clear speaking, active listening, and effective writing.
• Customer service capabilities such as problem-solving, empathy, patience, and the ability to handle challenging interactions professionally.
• Basic computer proficiency, including typing skills, familiarity with office software, and ability to learn new systems and tools quickly.
• Organizational skills, attention to detail, and reliability in following procedures, documenting cases, and meeting performance targets.
• Ability to work on-site in New Cairo on a full-time schedule, with flexibility for shift work if required by business needs.
• Previous experience in customer support, contact centers, or related fields is beneficial but not strictly required.
• High school diploma or higher education degree is preferred, along with a strong motivation to learn and grow within TP.