• Job Purpose:

The Assistant Manager is responsible for serving customers on the shop floor and supporting the shop/department managers in ensuring efficient shop operations and maintaining high standards of customer service.

• Responsibilities:

-Greet customers warmly and offer expert advice to assist in their purchase decisions, ensuring alignment with quality and customer service standards.

-Assist the managers in maintaining inventories and placing product orders to ensure effective stock management and availability of products.

-Report operational issues promptly and address customer complaints, providing solutions or escalating as needed to ensure both operational efficiency and customer satisfaction.

-Prepare detailed reports on key performance indicators (KPIs), sales trends, inventory status, and team productivity to keep managers informed and support effective decision-making.

-Assist in scheduling staff to align efficiently with operational needs while optimizing costs for the shop/department.

-Assign routine and non-routine tasks to sales associates, cashiers, and coordinators to optimize operational efficiency and ensure tasks are completed effectively.

-Supervise the shop's opening and closing processes to ensure compliance with established procedures for petty cash, reporting, and other requirements.

-Ensure accurate delivery to the accounting department in accordance with company policies and security standards as necessary.

-Communicate sales plans and targets to the shop/department team, monitor their performance continuously, and advise upper management on necessary corrective actions.

LANGUAGE & TECHNICAL SKILLS EDUCATION EXPERIENCE

Language Proficiency - Fluency in English.

Technical Skills:

- Proficiency in MS Office. Specific Expertise

- Strong product knowledge.

-Bachelor's degree in a related field.

General Experience Five years of experience in Retail, or a similar role.

Managerial Experience Two years of experience in a managerial role.