Company Description Mamiba is a leading designer, manufacturer, and distributor of hotel room, bathroom, and spa solutions across the Middle East and Africa. For over a decade, the company has upheld high quality standards, earning the trust of major hospitality brands such as Marriott, Starwood, Fairmont, Hilton, and IHG, as well as numerous four-star, boutique hotels, and hospitals. Mamiba differentiates itself through an innovative, client-centered approach, treating clients as partners and tailoring solutions to their specific property needs. With strong technical expertise and flexibility, the company continuously adapts to diverse market demands. A robust international supply chain with logistics centers across four continents ensures efficient, reliable access to local, in-stock supplies.

The CCO Reports to: Chief Executive Officer  

About the Role

The Chief Commercial Officer at Mamiba is the executive accountable for all revenue-generating activity. The CCO sets and executes the commercial strategy across sales, marketing, partnerships, customer success and pricing, aligning these functions to deliver sustainable, profitable growth. As a member of the executive team, the CCO works closely with the CEO, CFO, CPO and COO to turn company strategy into market results.

Key Responsibilities

Strategy and Growth

• Develop and own the commercial strategy, go-to-market plan and annual revenue targets.
• Identify new markets, segments, channels and business models that expand the company's reach.
• Lead market analysis, competitive positioning and long-range revenue planning with the CEO and CFO.

Revenue Leadership

• Lead and hold accountable the sales, business development, marketing, partnerships and customer success organizations.
• Build a predictable, data-driven revenue engine with clear pipeline, forecasting and performance management.

·       Build and maintain executive-level relationships with strategic customers, partners and distributors.

• Drive customer retention, expansion and satisfaction through a strong customer success function.
• Represent the voice of the customer inside the company, feeding insight into product and roadmap decisions.

Brand and Marketing

• Oversee brand strategy, demand generation, communications and product marketing.
• Ensure consistent messaging and positioning across all channels and markets.

Team and Operations

• Recruit, develop and retain senior commercial leaders and a high-performing, diverse team.
• Establish compensation plans, quotas and incentive structures that drive the right behaviors.
• Implement and optimize commercial systems, including CRM, analytics and sales enablement tools.
• Manage the commercial budget and report on KPIs to the CEO and board.

Qualifications

·       10+ years of progressive commercial experience, including 5+ years in a senior leadership role  

• Proven track record of scaling revenue and delivering against ambitious targets.
• Experience leading multi-functional commercial teams and managing P&L responsibility.
• Strong financial acumen, including forecasting, pricing and unit economics.
• Excellent negotiation, communication and executive presence, with the ability to engage at C-level and board level.
• Bachelor's degree in business, marketing or a related field.
•  Experience in international or multi-region expansion.

Core Competencies

• Strategic thinking and commercial judgment
• Data-driven decision making
• Leadership and talent development
• Cross-functional collaboration
• Customer obsession
•  Accountability for results

Success Measures

• Revenue growth and attainment against plan
• Gross margin and profitability of commercial activity
• Net revenue retention and customer satisfaction (NPS/CSAT)
• Pipeline health, win rate and sales cycle length
• Customer acquisition cost and marketing ROI
• Leadership team engagement and retention

What We Offer

• Competitive base salary, performance bonus.  
• Comprehensive benefits
• The opportunity to shape the commercial direction of the company