Company Description Hexaware Technologies is a global technology and business process services company with over 31,600 team members and a presence in 58 offices across 28 countries. The company helps enterprises worldwide accelerate digital transformation with strong scale and speed. Hexaware is committed to a people-first culture that values diversity, inclusivity, and continuous learning and development. Team members are encouraged to innovate and contribute to the company’s vision of becoming the world’s most loved digital transformation partner. Hexaware champions the positive impact of technology in improving lives and shaping a better digital future.
Role Description This is a full-time, on-site Customer Service Representative role based in Cairo. The Customer Service Representative will handle incoming customer inquiries via phone, email, and chat, providing clear and accurate information in B1-level English. The role includes resolving issues, escalating complex cases when needed, and ensuring a positive overall customer experience. Daily responsibilities involve documenting interactions, following standard operating procedures, meeting performance targets, and collaborating with team members and supervisors. The Representative will also gather customer feedback and suggest improvements to enhance service quality and satisfaction.
Qualifications

• Ability to deliver professional Customer Service and maintain a strong Customer Experience in all interactions.
• Skills in Customer Support and focus on achieving high Customer Satisfaction.
• Previous experience in roles as Customer Service Representatives or similar customer-facing positions is preferred.
• B1 (intermediate) English proficiency, with clear verbal and written communication skills.
• Strong active listening, problem-solving, and conflict-resolution abilities.
• Comfort working in an on-site, fast-paced environment and meeting defined performance metrics.
• Basic computer literacy and ability to learn new CRM or ticketing tools quickly.
• High school diploma or equivalent required; further education in business, communications, or related fields is an advantage.
• Willingness to work flexible shifts, including evenings, weekends, or holidays as needed.