Location: City Walk.

Channel: Voice.

Training: 1 Week SS (Soft Skills) + 3 Weeks PK (Product Knowledge) + 1 Week Nesting.

*NET Salary: 19,925 EGP NET*

*Breakdown:*

[Basic salary: 13,600 EGP (9,100 Base + 3,000 Language allowance + 1,500 Transportation allowance) 

+ € 115 KPIs (converted to EGP) ]

Overnight Allowance: EGP 90.

Overtime Allowance: 5$ per hour. 

Extra bonuses (in USD) for achieving the target (Internal Competitions)

Work Schedule:

Shifts: Rotational shifts between 3 PM & 4 AM for males and *a maximum of 2 AM for females.* 

*Training Payment:* 100% of the basic salary during the training period.

Fixed Days Off: Saturdays & Sundays are fixed off.

Salary Increase: 

+10% after 6 Months of Hiring.

+5% after 1 Year of Hiring.

+15% after 18 Months of Hiring.

+10% after 24 Months of Hiring.

Job Description:

Mortgage & Payment Support Tasks

Escrow & Payments:

Providing Escrow Analysis Support and Scheduling Payments for pre-existing Mortgage Accounts.

Taking pre-scheduled payments for pre-existing debt accounts.

Documentation: Filing tickets for bank statements or Mortgage Statements.

Customer Education: Explaining Escrow Analysis to Homeowners.

There are strict guidelines, specifically related to financial decisions, that agents must not do:

• No Upselling.

• No Decision Making.

• No Agent Benefit.