Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with an additional branch in Miami, Florida, USA. The company provides comprehensive workforce solutions to both local and international clients, acting as a trusted one-stop HRO/BPO partner. With an extensive presence across Egypt and the MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia, Aura supports organizations across diverse industries and business sizes. Applicants can expect to join a growing, regionally recognized firm with exposure to global standards in outsourcing and customer service.
Role Description This is a full-time, on-site Customer Service Representative role for C1 English speakers, based in Qesm El Maadi. The CSR will handle inbound and outbound customer interactions through phone, email, and chat, ensuring clear, accurate, and professional communication. Responsibilities include answering inquiries, resolving issues, providing product or service information, and documenting all interactions in the relevant systems. The role involves working rotational shifts, adhering to performance targets such as response time, quality scores, and customer satisfaction. The CSR will collaborate with team members and supervisors to escalate complex cases, follow standardized procedures, and contribute to continuous improvement of service processes.
Qualifications

• Strong English language proficiency at C1 level, with clear spoken and written communication skills.
• Customer service skills, including active listening, empathy, problem-solving, and conflict resolution.
• Ability to work in rotational shifts and maintain reliability, punctuality, and professional conduct.
• Basic computer literacy, including typing skills, use of email, CRM tools, and common office applications.
• Teamwork and collaboration abilities, with a willingness to learn and adapt to new processes and procedures.
• Previous experience in call centers, BPOs, or customer-facing roles is an advantage but not mandatory.
• High school diploma or equivalent; a university degree in any field is considered a plus.
• Strong attention to detail, ability to follow guidelines, and commitment to delivering high-quality service.