Company Description Alorica is a global customer experience (CX) provider that partners with brands to design and deliver customer interactions that build long-term loyalty. The company combines proven performance, specialized industry expertise, and advanced technology to create impactful customer solutions. Alorica is known for challenging conventional approaches, focusing on integrity, authenticity, and strong client relationships. With 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a curious, creative, and connected workforce with opportunities for growth across diverse career paths.
Role Description This is a full-time, on-site Airline Customer Support role located in Qesm El Sheikh Zaid. The role involves handling inbound and outbound customer inquiries related to airline services, including reservations, ticket changes, cancellations, and general travel information. Daily tasks include providing clear and accurate information, resolving issues efficiently, and ensuring a positive customer experience in line with airline policies and procedures. Team members will use multiple systems to verify customer data, process requests, and document interactions. The role also includes identifying customer needs, offering suitable services, and escalating complex cases when needed, while consistently meeting performance and quality targets.
Qualifications

Strong Communication skills, including clear spoken and written English at B2 level. Customer Service skills focused on empathy, problem-solving, and handling high-volume inquiries. Understanding of Airlines and Aviation operations, such as reservations, fare rules, and travel regulations. Bachelor’s degree (graduate level) or equivalent education. Ability to work on-site in Qesm El Sheikh Zaid and adapt to shift-based schedules. Proficiency with computer systems, multitasking across applications, and accurate data entry. Resilience under pressure, attention to detail, and commitment to delivering high-quality customer experiences.