Company Description Dawi Clinics is a growing network of medical clinics established to provide Egyptian families with comprehensive healthcare services. The clinics focus on delivering high-quality medical care and distinctive health programs aligned with international standards. Dawi Clinics aims to create a welcoming, patient-centered environment that supports individuals and families across a wide range of medical needs. Team members are encouraged to contribute to continuous improvement in service quality and patient satisfaction.
Role Description This is a full-time, on-site Front Desk Receptionist role based in Damanhur. The Front Desk Receptionist will be responsible for greeting patients and visitors, managing check-in and check-out procedures, and directing patients to the appropriate medical staff or clinic area. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, and maintaining accurate patient records in the clinic’s systems. The role also involves handling clerical duties such as filing, data entry, and document preparation, while ensuring a clean and organized reception area. The receptionist will work closely with clinical and administrative staff to support smooth operations and provide respectful, professional customer service to all patients.
Qualifications

Strong customer service and communication skills, with the ability to interact professionally and respectfully with patients and colleagues. Proficiency in receptionist duties, including greeting visitors, managing patient flow, and coordinating appointments. Effective phone etiquette skills, including answering calls, routing inquiries, and providing clear information. Solid clerical skills, such as data entry, filing, organizing documents, and working with basic office software. Ability to maintain confidentiality and handle sensitive patient information in accordance with clinic policies. Attention to detail, reliability, and strong time-management skills in a fast-paced clinical environment. Previous experience in a medical or clinic reception role is preferred but not required. High school diploma or equivalent; additional training in administration or healthcare support is an advantage.