Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Provide assistance to the supervisors who are responsible for performing, implementing, and monitoring the general services to be offered in all of the restaurants.

Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.

Coordinate, monitor, and ensure the timely delivery of the services offered in the restaurants in line with the standards.

Make and control all preparations for the units under his or her responsibility during working hours.

Deliver and control materials needed from the storage house for the respective units.

Direct personnel according to the service load.

Ensure circulation of clean and dirty materials.

Immediately respond to non-routine customer demands and complaints, report to his or her managers, and inform the customer of the result.

Organise the process to greet customers, seat them at their table, and see them out.

Report to the Food and Beverage Manager and Assistant Food and Beverage Manager.

Forward senior managers’ orders to the restaurant personnel.

Responsible for developing the training programme of the Food and Beverage Department and for the training of employees in his or her department.

Anticipate that all activities and purchased equipment may impact the environment. Participate in all activities organized to protect biological diversity and share responsibilities to increase environmental awareness and conduct necessary trainings.

Promote minimal consumption of all materials and equipment currently used (paper, printed materials, etc.).

Implement necessary warnings and departmental trainings to save energy within the facility. Continue implementing decisions taken for energy conservation. Assess environmental effects and energy efficiency of purchased equipment.

Fulfil responsibilities to properly eliminate and collect waste, reduce environmental pollution, and minimize harmful effects on the environment.

Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.

Perform all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Education: At least a high school or vocational diploma

Experience: At least 5 years of experience in the industry.

Foreign language: Good command of English and/or Arabic to communicate well and keep track of technical information in the related field.

Courses and training: Vocational trainings and seminars.

Computer literacy: Not required.

Skills: Knowledge of products and services in the related field and understanding of the processes of other departments. Expected to integrate and coordinate his or her unit’s operations.

Additional information

Your team and working environment:

In one or two sentences, introduce the team, property, or office environment in a way that reflects the culture.

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.