About the Role

We are looking for a detail‑oriented Customer Support Agent to join our Huawei Chat Account. In this role, you will handle customer inquiries exclusively through live chat, providing high‑quality technical and non‑technical support in a structured, professional environment.

This is a pure written communication role – ideal for individuals who excel at typing, multitasking, and delivering clear, empathetic, and efficient solutions without using voice channels. You will work on a premium account with a supportive team that values accuracy, customer satisfaction, and professional growth.

Important: This role operates on day‑based rotational shifts only. The latest shift ends at 10 PM – no overnight shifts are required.

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Key Responsibilities

· Respond to customer inquiries via live chat in a timely and professional manner
· Troubleshoot and resolve technical and non‑technical issues efficiently
· Follow up on pending customer issues to ensure timely resolution
· Maintain accurate and detailed records of all customer interactions
· Collaborate with internal teams to enhance the overall customer experience

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Qualifications

· Bachelor's degree (Required)
· English Level: B2 – B2+ (Must)
· Excellent written communication and typing skills
· Strong problem‑solving skills with high attention to detail
· Ability to multitask and work effectively in a structured, target‑driven environment

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What We Offer

· Competitive base salary:
· Technical Gr@duates: 12,000 – 14,500 EGP
· Non‑Technical: 10,950 – 13,200 EGP
· Monthly performance incentives – up to 3,500 EGP
· Attendance bonus – 500 EGP per month
· Social & Medical Insurance
· Paid training program
· Rotational shifts – last shift ends at 10 PM (no overnight shifts)
· 2 rotational days off per week
· Career growth and promotion opportunities
· Professional and supportive work environment
· Prime location: Maadi, Cairo