At Iqor, we’re looking for motivated and experienced Trainer to join our growing team. travel and Hospitality experience is preferred but not mandatory — if you have a strong leadership background and a customer-oriented mindset, we’d love to hear from you.
About Iqori Qor CXBPO™ is a trusted partner in intelligent customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 45,000 employees across 11 countries, i Qor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle
About the Role Trainer will be responsible for leading a team of customer service representatives experienced in travel and Hospitality , driving performance, coaching, and supporting their professional development.
Responsibilities:Facilitation of training sessions:Leading and deploying initial and continuing training courses while ensuring that the deliverables are shared in accordance with the procedures established by the Training Department. Prepare the training courses by ensuring that the training tools are available (modules, logistics, documents to be given to participants). Evaluate the participants and propose improvement plans. Design and update the training modules in accordance with the charter established by the Training Department. Share Feedback with the necessary information in order to improve the quality of the training and also of the training modules
Qualifications:Excellent command of the English and Arabic languages, with excellent verbal and written skills. Minimum of 6 months of experience as a Trainer in a BPOtravel and Hospitality Experience is a plus. Proficiency in using MS Office tools. Excellent Communication & negotiation skills. Customer-oriented mindset. Analytical and synthetic mind.