Company Description
Max AB is the fastest-growing B2B business in the retail industry in Egypt. Established in 2018 as an E-commerce platform allowing local underserved merchants and mom-and-pop shops in Egypt and Morocco to grow, increase their revenues, and enhance their own quality of life. Max AB strives to empower retailers who want to maximize their revenues. In addition to its e-commerce services, Max AB introduced Max AB Cash in 2021. Max AB Cash is a fintech service that enables local merchants to accept payments for various services that their end customers may require. This feature allows retailers to offer a more comprehensive shopping experience to their customers by facilitating secure and convenient payment transactions. Driven by our merchant-obsessed mindset and our sense of social responsibility, we are working our way to achieving sustainable development goals while creating a socially responsible business that makes the world a better place where everyone can be included.

Key Responsibilities:
Update and manage the daily collection plan based on operational requirements and order volumes. Review and debrief couriers’ run sheets to identify delayed or unfulfilled collection orders and ensure they are planned for the following day. Prepare the daily operational plan for other order types, including Credit, Default, and CAAS. Monitor the automation process to ensure all collection orders are correctly assigned across Greater Cairo (GC) and Delta. Provide on-ground Team Leaders (TLs) with hourly performance reports to track progress and identify operational gaps throughout the day. Handle and follow up on on-ground team requests through the Jira ticketing system. Monitor collection orders assigned to the E-commerce team and reassign unfulfilled orders back to the Collection team after the cut-off time. Handle and follow up on Customer Support tickets raised through the Max Support ticketing system. Monitor the fulfillment of all collection orders assigned to on-ground couriers and take the necessary actions to ensure successful completion. Coordinate with relevant stakeholders to resolve operational issues and minimize delayed or unfulfilled orders. Prepare and share the End-of-Day (EOD) performance report, highlighting group-level performance, fulfillment status, and key operational gaps. Maintain accurate operational records and ensure timely reporting of collection performance and exceptions.
Key Requirements1–3 years of experience in Operations, Logistics, Last-Mile, Collection Operations, or a similar field. Strong understanding of daily operational planning and order fulfillment processes. Good analytical and problem-solving skills with the ability to monitor performance and identify operational gaps. Strong attention to detail and ability to work with large volumes of data and orders.