About the Role:Ensure the smooth and professional operation of the office while providing a high standard of customer service. The role is responsible for handling customer inquiries through phone calls, Whats App, email, and other communication channels, coordinating visitors and appointments, maintaining accurate records, and supporting the day-to-day administrative activities of the office.
Key Responsibilities Manage the day-to-day administrative activities of the office and maintain a professional and organized working environment. Handle incoming calls, visitors, couriers, and general office inquiries professionally. Receive and respond to customer inquiries through phone calls, Whats App, email, social media, website, and other communication channels. Provide customers with accurate general information about the company, projects, locations, and available services. Register and maintain accurate records of customer inquiries and requests. Follow up with customers to ensure timely responses and proper closure of inquiries. Handle customer complaints and requests professionally and escalate issues when required. Coordinate customer appointments and visits with the relevant internal teams. Maintain accurate and updated customer information and records on the CRM or company system. Monitor pending inquiries, follow-ups, and customer requests. Coordinate office supplies, stationery, meetings, and general administrative requirements. Liaise with suppliers, service providers, and building management when required. Maintain proper filing and documentation of office records. Prepare daily and weekly reports related to calls, inquiries, appointments, and follow-ups. Support management and employees with day-to-day administrative requirements. Maintain confidentiality of company and customer information. Ensure a professional customer experience across all communication and interaction channels.
Qualifications & Requirements Bachelor’s degree in Business Administration, Management, Marketing, or a related field.2–4 years of experience in customer service, call center, office administration, reception, or a similar role. Previous experience in the real estate industry is highly preferred. Excellent verbal and written communication skills. Good command of English and Arabic. Good knowledge of Microsoft Office, particularly Word and Excel. Experience with CRM systems is an advantage. Strong organizational, coordination, and follow-up skills. Professional telephone etiquette and customer-handling skills. Ability to multitask and manage multiple communication channels. High attention to detail and a professional attitude.