The role of a Product Manager is ensuring the successful development, deployment, and maintenance of innovative financial technology products. This document outlines the scope of work for an IT Product Specialist, detailing responsibilities, deliverables, qualifications, and other pertinent details.

Key Responsibilities

• Product roadmaps, feature prioritization, and release plans.
• Business requirement documents (BRDs), user stories, and acceptance criteria.

Product Strategy and Planning

• Collaborate with product managers and business stakeholders to define product roadmaps, feature prioritization, and release plans.
• Conduct market research, competitor analysis, and user interviews to identify market trends, customer needs, and opportunities for product innovation.
• Define and document product requirements, user stories, and acceptance criteria.

Product Development and Execution

• Work closely with software developers, and QA engineers (L2,L3) to ensure the timely and successful delivery of product features and enhancements.
• Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to facilitate communication and collaboration within the development team.
• Conduct user acceptance testing (UAT) and coordinate bug fixes and feature refinements as needed.
• Coordinate with the products team to manage product releases, including coordinating release notes (KSA Region) if possible, and communication with stakeholders.

Technical Support and Training

• Provide technical support and assistance to internal teams, external, and partners, regarding product functionality, integration, and troubleshooting.

Key Competencies/Skillsets

• Define and prioritize product features and enhancements based on market research, user feedback, and business objectives.
• Collaborate with cross-functional teams to translate business requirements into technical specifications and actionable development plans.
• Handling Customer meetings including PreSales activities.
• Ensure the timely delivery of high-quality software products that meet regulatory requirements and industry standards.
• Continuously monitor and analyze product performance metrics to identify areas for improvement and optimization.
• Provide technical expertise and support to internal teams, external stakeholders, and partners.

Desired Candidate Profile

Preferred Education and Experience

• Bachelor s degree in computer science, Engineering, or related field.
• 3-5 years of Technical Support and Integration skills.
• Presales and Sales experience.
• Knowledge in Security compliance.
• Software Development experience preferably in Golang.
• Good knowledge of e-commerce platforms Magento, Open Cart, WooCommerce etc..
• Proficient in using issue tracking tools like FreshDesk, Jira, Redmine, etc..
• Strong problem-solving and analytical skills.
• Excellent communication and presentation skills.
• Experience in the fintech industry is a plus.