Company description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.

Job description

Lead and manage all daily aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service.
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices.
Assist in hiring, training, coaching, evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectives.
Contribute to a fun and engaging work environment for the Housekeeping team.
Ensure standards are met to maintain department objectives, specifically brand compliance standards (LQA) for guestroom cleanliness and service.
Take ownership of situations and tasks by fully understanding the issue, asking for help when needed, communicating progress and delivering results effectively and efficiently.
Monitor inventory items to ensure proper control, the ability to facilitate guests' needs and maintenance of room quality brand standards.
Assist with the evaluation and implementation of programs to promote brand standards, increase service levels, and ensure consistency and effectiveness of all areas within the department.
Perform regular guestroom inspections to ensure consistent quality of room product. Assist with room cleanliness.
Communicate areas that need attention to colleagues and follow up to verify understanding and completion of tasks.
Participate in regularly scheduled departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results.
Manage the department budget in a fiscally responsible manner.
Balance operational, administrative and colleague needs.
Maintain cleanliness of both Heart of the House and Front of the House spaces.
Follow all safety and sanitation policies and procedures.

Qualifications

• Previous luxury hotel experience required, rooms leadership an asset.
• Computer literate in Microsoft Windows applications required, and OPERA PMS advantageous.
• University/College degree in a related discipline an asset.
• Proven experience with collective bargaining agreements.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Additional information

• Good communication and customer contact skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Well-presented and professionally groomed at all times.