Syrve is an Innovative POS and Restaurant Management Solution trusted by over 10,000+ Restaurants in 50+ Countries Worldwide.

We are looking for an experienced Customer Success Specialist, who will play a key role in ensuring a smooth and successful onboarding journey for Syrve clients. Acting as the primary coordinator between customers and internal teams, the Customer Success Specialist oversees the full implementation lifecycle from the initial kickoff to go-live while ensuring that clients receive clear and structured guidance at every stage. By managing communication, aligning expectations, and organizing training activities, the Customer Success Specialist helps customers adopt Syrve confidently and efficiently. Through proactive support and strong relationship management, the role reduces friction during onboarding, accelerates time-to-value, and supports long-term product success.

Desired Candidate Profile

• Strong understanding of POS systems; experience with POS software is an advantage.
• Ability to quickly learn and stay up to date with software changes, releases, and new features.
• Familiarity with CRM platforms and ticketing systems.
• Fluency in English and Arabic (or Russian), both spoken and written.
• Confident public speaker and trainer with the ability to communicate technical concepts clearly.
• Empathetic listener with strong conflict-resolution and problem-solving skills.
• Ability to handle customer complaints, feedback, and escalations effectively.
• Ability to develop, update, and maintain training manuals and materials.
• Strong organizational and time-management skills, with the ability to manage multiple training schedules and priorities.
• Self-driven and able to work independently as well as effectively within a team.
• Experience supporting clients through messaging applications such as Telegram and WhatsApp, as well as by phone.
• Ability to identify, document, and escalate technical issues promptly and accurately.