This is a full-time on-site role located in Cairo for a Customer Service Specialist . In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support , addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction . Your day-to-day responsibilities will include: Handling customer interactions with efficiency and empathy . Providing tailored solutions to meet customer needs. Ensuring a positive customer experience through effective communication and professional phone etiquette . If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

Desired Candidate Profile

Fresh Grads & Dropouts are welcome to apply!

What we re looking for:

• Fluency in English is a MUST! (B2/C1 level)
• Strong skills in Customer Service & Customer Support
• Proven ability to enhance Customer Satisfaction & Customer Experience
• Problem-solving , active listening , & attention to detail
• Experience in a customer-facing role and familiarity with CRM tools is a plus!
• Flexibility with night & overnight shifts is essential
• Proficiency in professional phone etiquette & communication techniques is a plus

If you re passionate about making a difference and love helping customers, we want YOU!