Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. ETISAL International emphasizes deep cultural understanding, global coverage, and industry best practices to help partners focus on their core business while improving customer experience. The company invests in human capital, quality standards, transparency, flexibility, integrity, and advanced technologies. ETISAL International is committed to continuously enhancing its operations and consistently aiming to exceed client expectations. Role Description The Customer Support Advisor (UAE English Account) is a full-time on-site role based in Cairo, Egypt. In this position, the advisor responds to customer inquiries in English via phone, email, chat, or other channels, ensuring accurate information and timely resolution of issues. Daily tasks include handling account-related questions, troubleshooting service concerns, documenting interactions, and escalating complex cases when needed. The advisor maintains a high level of professionalism, follows internal procedures, and adheres to quality and performance standards. The role also involves collaborating with team members, providing feedback on recurring customer issues, and contributing to continuous improvement of support processes. Qualifications Strong customer service skills, including active listening, problem-solving, and a customer-centric mindset. Excellent command of English (spoken and written), with clear pronunciation and the ability to communicate with UAE-based customers. Ability to handle high volumes of calls or messages, manage time effectively, and work efficiently in a fast-paced contact center environment. Competence in using computer systems, CRM or ticketing tools, and basic data entry with attention to accuracy. Strong interpersonal skills, including teamwork, adaptability, and the ability to remain calm and professional under pressure. Willingness to work flexible shifts, including evenings, weekends, and holidays as required by business needs. Previous experience in customer support, call centers, or BPO environments is an advantage. High school diploma or equivalent required; further education