We are looking for a driven and experienced Senior Account Manager to join our growing Customer Success team. In this role, you will serve as the primary point of contact for a portfolio of our most strategic clients, responsible for nurturing long-term relationships, ensuring client satisfaction, and identifying growth opportunities. You will collaborate cross-functionally with Sales, Product, and Support teams to deliver outstanding value and outcomes for our customers.

Requirements

Own and manage a portfolio of high-value accounts, serving as the main relationship owner and trusted advisor Develop and execute tailored success plans aligned with each client's business goals and KPIs Drive customer retention by proactively identifying risks, resolving escalations, and ensuring client satisfaction Identify upsell, cross-sell, and expansion opportunities within existing accounts and collaborate with the Sales team to close Conduct regular business reviews (QBRs) with key stakeholders to track progress, present insights, and reinforce value Onboard new clients and ensure smooth handoff from the Sales team, setting expectations and success metrics Monitor account health metrics and usage data to proactively address adoption challenges Act as the voice of the customer internally by channeling feedback to Product, Engineering, and Leadership Mentor junior account managers and contribute to team best practices and playbooks Maintain accurate records of client interactions, forecasts, and account plans in the CRM system

Required Qualifications

5+ years of experience in account management, customer success, or a client-facing commercial role Demonstrated track record of retaining and growing a portfolio of enterprise or mid-market accounts Strong communication and presentation skills, with the ability to engage C-level stakeholders Proven ability to manage complex relationships and navigate difficult conversations diplomatically Analytical mindset with the ability to interpret data and translate insights into action plans Highly organized, self-motivated, and able to manage multiple priorities simultaneously

Preferred Qualifications

Experience in a Saa S or technology company environment Background in consultative selling or value-based account management Bachelor's degree in Business, Communications, or a related field