Job Title: Nespresso Customer Service Specialist

Position Snapshot

Location: Cairo, Egypt

Company: Nestl Business Solutions

Hybrid mode

Fluent in English (Level C1)

Position Summary

For our Nestl Business Solutions, we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers.

A Day in the Life of...

Handle customer interactions exclusively through voice calls, delivering high-quality support across B2C channels.

Welcome customers and effectively identify their needs to provide tailored solutions.

Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.

Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.

Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement. Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making. Spark customer interest by showcasing our complete product offerings and their benefits.

Desired Candidate Profile

0-2 years of experience in a customer-engagement services (mandatory)

Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)

Fluent in English (C1 level)

Excellent interpersonal and communication skills

Ability to multitask effectively

Positive mindset with a strong eagerness to learn and collaborate as a team player

Strong organizational and prioritization skills to excel in a fast-paced environment

Demonstrated work ethic and respectfulness.