Develop, implement, and maintain robust Quality Control systems and procedures to ensure the quality, safety, and consistency of detergents and chemical products in compliance with applicable standards and regulatory requirements.
Lead, supervise, and develop the Quality Control team and laboratory personnel, ensuring effective performance, technical competency, and adherence to quality procedures and safety requirements.
Oversee the inspection and testing of raw materials, packaging materials, in-process batches, and finished products, ensuring compliance with approved specifications and quality standards.
Manage and monitor chemical and physical laboratory testing, including relevant parameters such as pH, viscosity, density, active matter, concentration, appearance, color, and other product-specific specifications.
Ensure proper batch sampling, analysis, approval, and release, while maintaining accurate laboratory records and traceability throughout the production process.
Analyze quality data, identify recurring defects and process deviations, and implement effective Corrective and Preventive Actions (CAPA) to minimize quality issues and improve product consistency.
Work closely with Production, R&D, Engineering, Procurement, and Warehouse teams to investigate quality deviations, optimize processes, and support the development and scale-up of new detergent and chemical products.
Establish and monitor quality control plans, inspection standards, testing methods, and acceptance criteria for raw materials, production processes, and finished products.
Conduct and support internal quality audits and coordinate external/customer audits to ensure continued compliance with applicable quality standards and company requirements.
Establish and monitor Quality KPIs, including rejection rates, batch deviations, customer complaints, rework, non-conformities, and laboratory performance, and provide regular reports and recommendations to senior management.
Lead the investigation and resolution of customer complaints and product quality issues, including root cause analysis, corrective actions, and follow-up with relevant departments.
Ensure the proper control, calibration, maintenance, and availability of laboratory equipment and testing instruments, maintaining accurate calibration and testing records.
Maintain and continuously improve quality documentation, including specifications, test methods, SOPs, inspection records, laboratory procedures, and quality reports.
Ensure compliance with chemical handling, laboratory safety, environmental, and regulatory requirements applicable to the manufacturing and testing of detergents and chemical products.
Drive a culture of continuous improvement, quality awareness, and defect prevention across the manufacturing operation.
Bachelor’s degree in Chemistry, Chemical Engineering, or a related scientific/technical field.
7+ years of experience in Quality Control within the detergents, chemicals, FMCG, or related manufacturing industries, with at least 2–3 years in a supervisory/managerial role.
Strong knowledge of chemical and physical testing methods for raw materials, in-process materials, and finished products.
Hands-on experience with testing parameters such as pH, viscosity, density, active matter, concentration, appearance, and color.
Strong knowledge of Quality Control systems, SOPs, specifications, inspection plans, and batch release procedures.
Experience in Root Cause Analysis, CAPA, Non-Conformity Management, and continuous improvement.
Good understanding of ISO 9001 and relevant quality standards and regulatory requirements.
Experience in internal and external audits, including customer and certification audits.
Strong knowledge of laboratory management, equipment calibration, and laboratory safety.
Good understanding of detergent and chemical manufacturing processes, formulations, and raw material specifications.
Strong analytical, problem-solving, and decision-making skills.
Excellent leadership, team management, communication, and reporting skills.
Proficiency in Microsoft Office, especially Excel, and experience with ERP/QMS systems is preferred.
Good command of English, especially technical English.
Ability to work effectively under pressure and coordinate with Production, R&D, Engineering, Procurement, and Warehouse teams.