We are looking for a Customer Success Specialist with a good understanding of the employment market. He/She will be responsible for a wide range of tasks such as maintaining ongoing customer relationships and networking, implementing successful programs, contributing to sales, onboarding, and training clients, and minimizing churn.  As a Customer Success Specialist, you should also be able to provide insights to our clients on recent business trends and improve customer experience through product support and tailored solutions

Responsibilities

• Develops a customer relationship that promotes product or solution usage, retention, loyalty, and customer satisfaction.

• Acts as a point of contact between the client and other internal teams regarding the client’s feedback.

• Follows up with clients on the status of vacancies and optimizes the workflow to meet required KPIs and targets, ensuring customer satisfaction.

• Work with customers to ensure they are leveraging our services effectively and finding value in our services

• Work closely with the Sales team and other Technical teams to ensure an exceptional customer experience

• Maintain a revenue base by managing account retention and renewal with the assistance of the sales team

• Drive upgrade revenue through increased product adoption and increased usage

• Works closely on retaining different accounts and clients

Requirements

• Very good to Fluent oral and written English

• At least 1-2 years of experience in recruitment or the Call Center field is a Plus 

• Previous experience with online recruitment is a bonus

• Good experience with CRM tools

• Superior phone Communication skills

• Attention to details

• Willingness to learn and develop in the recruitment field