Job description

Execute recruitment processes from job postings to candidate onboarding.

Conduct initial interviews and coordinate with department managers to select suitable candidates.

Monitor employee contracts, renewals, and terminations in accordance with established policies and procedures.

Manage employee files and continuously update data and documents.

Track attendance, tardiness, absences, and leaves.

Prepare and review payroll, bonuses, and deductions data in coordination with the finance department.

Monitor social insurance and medical insurance procedures according to the company and country regulations.

Track employee performance, probation periods, and regular evaluations.

Handle employee inquiries and complaints and work on resolving them according to company policies.

Implement human resources policies and internal regulations and ensure employee compliance.

Prepare regular reports related to employees, such as absenteeism rates, workforce turnover, hiring, and resignations.

Contribute to the preparation of training and development plans to enhance employee efficiency.

Support management in conducting investigations, violations, and disciplinary procedures according to applicable regulations.

Maintain the confidentiality of employee data and information related to salaries and personal files.

Coordinate with various departments, especially operations, collections, and customer service, to meet human resources needs.

Skills

Bachelor's degree in a relevant field, preferably in Business Administration or Human Resources.

Experience of 2–4 years in the field of human resources.

Preferred prior experience in collection, customer service, call centers, or BPO companies.

Good knowledge of labor laws and human resources procedures, with preferred experience in dealing with Gulf labor systems.

Proficiency in Microsoft Office and Excel.

Good communication and problem-solving skills.

Ability to handle a large number of employees and work under pressure.

Proficiency in English, with a preference for a good level in professional English.

Preferred experience in HR systems and software such as ERP / HRMS.