• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Customer Calls Management Including Receiving, Logging, Dispatching & Closing of Customer Calls with the objective to maintain Customer Satisfaction. 

• Answer customer’s inquiries through phone and face to face

• Follow up courses dates and customer satisfying 

• Organizing customers in and out of labs 

• resolve and mange customer complains 

Requirements

• BSc or BA from a recognized University.

• Military Status:  Completed or Exempted.

• Previous Experience in Customer Service face to face Environment is highly preferred. 

• Very Good PC skills (preferred computer science graduates)

• Has the ability to be effective in communicating with others

• Patient and intelligent to solve problems

• Working under pressure